Refund policy

Under Articles L. 221-18 et seq. of the French Consumer Code, the Customer has a right of withdrawal that may be exercised within a maximum of fourteen (14) days from the date of receipt of the Product(s) concerned, or from receipt of the last Product in the Order if the Order was delivered in several shipments, without having to give a reason.

If the fourteen (14)-day period expires on a Saturday, Sunday, public holiday or non-working day, it is extended to the next working day.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, the Customer must send an email to: contact@kura-ge.com.

Customer service will then contact the Customer using the contact details provided to arrange the return of the Products. The Customer bears the direct costs of returning them.

Refund

The refund will be made as soon as possible after receipt of the returned Product(s), and no later than 14 days after their receipt. It will be made using the payment method used for the purchase.

However, a refund can only be made if the Product is returned in perfect condition, in its original packaging, together with any accessories, instructions and documentation. Products that have been unsealed and/or inseparably mixed with other Products will not be refunded.

Exercise of the Right by a Third Party

Only the Customer may exercise this right of withdrawal. If delivery is made to someone other than the Customer, the recipient of the Order may therefore not exercise the right.